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What is DigiPoints? Discover the Power of Loyalty with DigiPoints! At Digi, we’re excited to introduce our Loyalty Program, designed to enhance your experience with the Belize's leading telecom provider. Introducing DigiPoints: The Ultimate Customer Reward Program! No matter which of our services you use—DigiNet, DigiTel, DigiCell, or DigiONE—DigiPoints is here to add exceptional value to your everyday life. Simply download the DigiPoints app from the Google Play Store or App Store, register, and start enjoying exclusive offers, perks, and rewards right away! What can DigiPoints do for you?
Join the DigiPoints family today and start maximizing the benefits of being a valued Digi customer. Because with Digi, loyalty truly pays off!
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How to use DigiPoints?
Find handy guides to start using DigiPoints
Have questions?
We got answers
Any Digi residential customer can register for our loyalty program called DigiPoints. Requirements for registration:
Download the DigiPoints app from the Play Store or App Store
Username:
Open DigiPoints app and select “Create now” on the Login Page
Follow registration flow and prompts within the application to complete
Once complete, you will automatically gain access and can start earning rewards
If you encounter any issues, please WhatsApp customer care at 608-8888 or visit a Digi Store
Yes, DigiPoints has a “Forgot Password” feature which can be initiated on the Login Page of the app. Your password can be changed at any time but requires a one-time passcode to be received to complete successfully. If you did not receive the OTP, please WhatsApp customer care for support at 608-8888 or visit a Digi Store.
However, if you have attempted too many times to login with the wrong credentials and received a “account disabled” error you will need to contact BTL to resolve; forgot password will not work.
Shake & Win:
All DigiPoints registered users automatically qualify to play Shake & Win once daily for FREE. Playing Shake & Win gives you the opportunity to earn up to 2,000 loyalty points. Your free Shake & Win renews at 12 am daily.
Spin the Wheel:
All DigiPoints registered users can opt in to play by trading 200 loyalty points for a chance to win up to 2,000 points. Additionally, as a reward for specific PrePaid data plan, PrePaidpromotions and PostPaid plan purchases, some customers may qualify for a FREE chance to play Spin the Wheel. If you qualify you will receive a text message prompting you to play for free within 48 hours.
Jackpot:
All DigiPoints registered users can opt in to play by trading 200 loyalty points for a chance to win up to 4,000 points. Additionally, as a reward for specific PrePaidplans/bundles inclusive of roaming, some customers may qualify for a FREE chance to play Jackpot. If you qualify you will receive a text message promptingyou to play for free within 48 hours.
All registered DigiPoints users can upgrade their membership classification from Bronze, to Silver, to Gold and finally Platinum. Your classification is based on the amount of loyalty points accumulatedfrom day one to present. Each upgrade in classification earns you bonus loyalty points automatically applied to your account. Check your DigiPointshome page (right below your profile picture) to see how many more loyalty points you need to reach the next membership tier.
*Note, that transfers and welcome points do not accumulate towards membership classification thresholds.
Yes, one FREE Shake & Win is awarded to each registered user daily. After playing once, users can purchase another chance to play Shake & Win with 200 points
Users can add points to their loyalty account to subsidize the redemption of rewards or to play a game. This can be done remotely within the DigiPoints App by using the “Add Points” feature. Simply, insert the number of points needed and meet the payable amount indicated at purchase confirmation to successfully complete the process. Payment for the points can be done using PrePaid primary balance or DigiWallet.
Points can be redeemed for great prizes including Talk, Text and Data plans, Digi branded merchandise as well as DigiWallet cash. Prizes are always evolving and getting better so check out our redemption catalogue in the app to see the latest prizes and rewards.
Within the DigiPoints app, points can be purchased via the “Add Points” feature. Payment for the points can be done using PrePaid primary balance or DigiWallet. Customers can choose how many points they would like to purchase above the minimum required (must be more than 100). The purchase value is determined by multiplying the total points by $0.005 BZD. For example 150 points * $0.005 = $0.75 BZD.
Payment options based on username:
Points are automatically applied to your loyalty account once they are earned from playing games, received from transfers, or added through purchase. All points added can be confirmed on the Activity Page within the DigiPoints app.
One DigiPoints user can transfer loyalty points to another DigiPoints user. A minimum of 100pt can be transferred in one instance. A maximum of 1000pt can be transferred within one day to one or multiple users. Transferring points will carry a fee of 5% of the total points being transferred; therefore, your total points will need to be more than the amount you’d like to transfer.
Example calculation of transfer fee:
Total points being transferred: 100pt
Transfer fee: 100 X 1.05 = 5pt
Total points + fee: 100pt + 5pt = 105pt
Total points to be deductions from DigiPoints account: 105pt – 1pt = 104pt
Note: Once the fee is an odd number it will be rounded down by 1pt. In this example, the actual total points that should have been deducted was 105pt, but it will appear as 104pt.
Loyalty points expire after 90 days of non-use. Day 1 is considered the day it was applied to the loyalty account. An SMS notification is sent 3 days prior to expiration indicating the quantity to expire with date/time of expiration. Points expiring within 24 hours are displayed within the DigiPoints app under the "expiring soon" section on the rewards page. All expired points will appear on the Activity Page on your account.
Upon successfully redeeming merchandise rewards within the DigiPoints app, you will receive a SMS confirmation stating what was redeemed. A notification will also be sent to our team who will be contacting you within 48 hours to arrange delivery of the item.
If you need to confirm a transaction for any reason, a record of each transaction you do is listed on the Activity Page of the DigiPoints app. Each record will describe the transaction type,date/time stamp and whether points were deducted or added to your account. If a paid transaction was not successful it will indicate an automatic refund record to confirm points were added back to your account.
Registered users can delete their DigiPoints account with the app:
Deleting your account means you will no longer be able to login using credentials created, you will lose all your points currently on your account and you will need to re-register for future use of DigiPoints.